Helpdesk is the foundation of nearly all after sales service commitments. Estimates indicate that 80% of service requests are governed by Helpdesk solutions.
Those that require ORION IXL Helpdesk include: Organizations using manual methods to manage their service issues; Organizations with Inadequate Compliance Monitoring; Organizations that want to centralize their knowledgebase and customer management; Organizations that want to provide online support and tracking of issues using workflow and rules along with Audit Trails.
The system automates the distribution process by sending the complaints to the intended receiver. This speeds up the response time and improves the organisation. The automated ticketing feature helps keep track of the complaints in an efficient manner that allows for a lubricated flow that makes the daily operations seamless.